Field Collection Executive

Flexidigital Tech India Private Limited is a part of Fingular Group and is operating in India in digital lending space under the brand name TrustPaisa https://trustpaisa.com.

Join our team as a Collection Field Executive and play a crucial role in ensuring the financial health of our digital lending company by managing on-ground collections activities. As a Field Executive, you will be responsible for visiting customers with outstanding loan payments, educating them on their repayment obligations, negotiating feasible repayment plans, and ensuring timely collections. Your role will require strong interpersonal skills, professionalism, and the ability to handle field interactions with empathy and firmness. You will also be responsible for verifying customer details during visits, submitting field reports, and coordinating closely with the backend collections team. With your proactive approach and persistence, you will contribute significantly to reducing delinquencies and strengthening our overall collections effectiveness.

1. 1. Visit customers at their provided addresses to collect outstanding dues in a timely and professional manner.
2. 2. Discuss and negotiate payment plans using approved collection tools, ensuring all transactions are accurately recorded.
3. 3. Post proof of each visit in the designated communication channel as per company guidelines.
4. 4. Maintain a well-groomed appearance and always wear formal attire during duty hours.
5. 5. Handle customer interactions professionally, resolve disputes and maintain positive relationships where possible.
6. 6. Submit daily or regular reports to management covering collection progress, pending accounts, and any challenging cases.
7. 7. Make daily follow-up calls to generated leads to ensure continued engagement and improved collection outcomes.
8. 8. Identify customer needs, clarify information, investigate issues thoroughly, and propose appropriate solutions or alternatives.
9. 9. Build long-term relationships with customers and consistently work to engage them effectively.
10. 10. Ensure strict adherence to compliance policies and regulatory guidelines.
11. 11. Conclude loan payments based on the matrix provided by management.
12. 12. Work in a target-driven environment, striving to meet both personal and team qualitative and quantitative targets.
13. 13. Conduct field verifications whenever required and report any discrepancies or critical findings immediately to the supervisor.

1. 1. Minimum Qualification – 12th Pass.
2. 2. Must have a 2-wheeler and a valid Driving License.
3. 3. A minimum of 2 years of field collection experience in loan products is required.
4. 4. Candidate must be residing in Bengaluru.